Articles
Can I Contact You By Phone?
We do not run a call centre to field our phone calls, however, you are able to leave a message...
How Do I Submit A Support Ticket?
You can submit a Support Ticket here:
https://d9clients.com/submitticket.php
Please ensure...
How Long Do I Have To Wait For A Reply?
All Technical Support Tickets are answered within 1 hour of the ticket being opened, 25/7/365. On...
How To Add A Second Contact Email Address To Your Account
A more up to date version of this article can be found...
How To Add An Additional Contact To Your Account
Adding an additional contact to your account can be useful if you need to give other people...
How To Enable Two Factor Authentication
It's possible to enable Two-Factor Authentication for your client area login by following the...
I Can't Hear the Sound on the Video Tutorials
We have added a whole host of Video Tutorials to your Client Area to help you with cPanel,...
My Details Have Changed, What Do I Do?
If any of your details change (address, phone, email etc.) please update your client area profile...
Why Are You Not Replying To My emails?
If 12 hours has passed and you haven't received a response to your question, the chances are that...
Why Can't I Log Into My cPanel Via The Client Area?
If you are unable to log into your cPanel via the login box in the client area, this means that...
