Christmas and New Year Support Hours

With the Christmas holiday fast approaching, we'd like to let you know that our Technical Support desk will be open 24/7 throughout Christmas Day, Boxing Day and New Year's Day. The Customer Support, Sales and Billing Departments will be working on a skeleton service. We'd like to take this opportunity to wish all our Clients who celebrate ... Read More »

19th Dec 2019
Video Tutorials Unavailable

The company that supplies us with the video tutorials you can find in our knowledgebase has sadly gone out of business.

As such, the video tutorials no longer work.

We hope to have replacements in place soon but the video tutorials will be unavailable for the immediate future.

17th Oct 2019
Direct Debit/ACH Debit Payments Are Here

We're delighted to announce that you can now pay all of your D9 Hosting invoices using our new hassle free Direct Debit (for pounds sterling payments) or ACH Debit (for US dollar payments) payment option. Switching to this new payment option means that payments for your due invoices are automatically paid directly from your bank account. All ... Read More »

16th Sep 2019
cPanel Announce Huge Price Rises

On Thursday the 27th June, cPanel announced a huge increase in the cost of their licenses. You can read more information on the increase and how this will affect you in the following blog post:


4th Jul 2019
Easter Support

Happy Easter to all our Clients that celebrate this. Technical Support will be available on the helpdesk, as always, 24/7/365 Good Friday, Easter Saturday, Sunday and Monday.
Customer Service will be a skeleton service.

17th Apr 2019
Christmas and New Year Opening Hours

It's Christmas Eve...... woo hoo. As always, the technical support ticket desk will be open 24 hours throughout the Christmas holiday period, with the Customer Service, Sales and Billing Departments on a skeleton service Christmas Day and Boxing Day, so please ensure you choose the correct department when submitting your tickets. If you don't ... Read More »

24th Dec 2018
Order Button Now Fixed

We've been experiencing an issue with ordering new products after we updated our billing software. This issue has now been fixed. Thank you for your patience.

10th May 2018
Live Chat Goes 24/7!

We're delighted to announce that Technical Support will now be available via Live Chat 24 hours a day, 7 days a week.Live Chat had previously only been available during normal UK office hours (9am - 5pm GMT).The support helpdesk will still be used as the primary support system and live chat will remain for basic level 1 issues but it will now be ... Read More »

4th Apr 2018
Support over the Easter Weekend

Happy Easter to all our Clients that celebrate it. As always during holidays, our brilliant Technical Support Team are available on the Ticket Support Desk throughout the Easter Weekend and Bank Holiday Monday 24/7. Billing and Customer Support will be on a skeleton service.

30th Mar 2018
Video Tutorials Are Back!

We're delighted to announce the return of our popular video tutorials to complement our existing knowledgebase.We had to remove the old video tutorials as they had become outdated having been created for an old version of cPanel that had reached EOL status long ago.Our new video tutorials have been created on the new cPanel Paper Lantern theme so ... Read More »

20th Feb 2018