All Technical Support Tickets are answered within 1 hour of the ticket being opened, 25/7/365. On busy occasions the response time may be slightly higher but you should never have to wait more than 3 hours for a response.

Customer Service, Sales and Billing Support Tickets are answered regularly, Monday to Friday from 9am - 6pm GMT. Outside of those hours there is a skeleton service.

If you feel that you have waited longer than a few hours, and have not received a reply from us, it may be that we have replied but our email has accidentally been directed to your spam/trash folder - please check. You can also login to your Client Area and Click on My Support, as a log of all correspondence between yourself and D9 is ALWAYS available here. You may find that we have replied to you and you have missed the email.