I Cannot Find My cPanel Username & Password

Your cPanel login details are contained within the email that we sent to you when you first opened your account titled "New Account Information".

If you have not kept a copy of this email, you can also view the nameservers by following the steps below:

1. Log into your D9 Client Area and click on Services > My Services

Services > My Services

2. Click on the "Active" text next to your web hosting account

Click on Active

3. You will then see your cPanel login details along with other information about your hosting account displayed on the page

View Nameserver Details

Please remember that these login details are CaSe SEnSiTivE, they should be copied and pasted EXACTLY with no extraneous spaces at the beginning or end.
  • 64 Users Found This Useful
Was this answer helpful?

Related Articles

Problems with Webdisc and Windows Vista

Unfortunately the Webdisk is still very buggy with Windows Vista, it's very hit and miss. In our...

I've Run Out of Disc Space/Bandwidth

If you have run out of disc space and bandwith, you are more than likely on one of our old,...

What Is My IP Address?

Your local IP address (the IP address assigned to you by your Internet provider) is shown below:...

What Are My FTP Details?

There are two ways for you to access your FTP username and passwordOption 1:1. Login to your D9...

How Do I Run A Script In A PHP 5 Environment?

This knowledgebase article is now out of date and should not be used. All Shared and Reseller...