Easter Support

Happy Easter to all our Clients that celebrate this. Technical Support will be available on the helpdesk, as always, 24/7/365 Good Friday, Easter Saturday, Sunday and Monday.
Customer Service will be a skeleton service.

14th Apr 2017
RVSiteBuilder To Be Phased Out

It is with regret that we will shortly be bringing to an end our partnership with RVSitebuilder. We've been using RVSitebuilder for close to ten years now but we feel that the development of the product hasn't kept pace with the modern requirements customers now expect in their Website Builder software. As such, RVSitebuilder will be removed from ... Read More »

22nd Mar 2017
Support Over The Christmas Holiday

As we're now approaching the `big day', we would like to wish you all a very merry Christmas. We hope that you will be spending time away from your websites to eat, drink, and be merry with your nearest and dearest. For those that will be working over the Festive period, never fear, as usual, Tech Support will be running 24 hours over Christmas ... Read More »

22nd Dec 2016
New Live Chat Application Launched

If you've had the opportunity to use our Live Chat service over the past couple of days, you may have noticed that it looks slightly different to what you've been used to. This is due to us switching over to a new Live Chat provider. This new software gives us the following benefits: - Improved chat sessions for visitors on mobile web ... Read More »

9th Nov 2016
BT Email and DKIM Issues

Over the past 36 hours we have seen a number of different users, on a number of different servers, reporting issues with emails sent to BT Internet email addresses bouncing with the following message: SMTP error from remote mail server after end of data: 554 Message rejected: Please check your DKIM entry in your DNS for the domain you are sending ... Read More »

2nd Nov 2016
Domain Name Price Changes Following Brexit

Due to the collapse of Sterling against the US Dollar following the UK's decision to leave the EU, we have had to increase our domain name registration and renewal prices by £1.00. This is due to our Domain Registration and Renewal Costs being in USD; so when a client pays us in GBP for a Domain Registration or Renewal we are now losing a small ... Read More »

3rd Aug 2016
D9 Hosting Launches PayPal Automated Payments

We are pleased to announce the launch of a brand new PayPal billing gateway that allows us to finally do away with those unreliable "old school" PayPal subscriptions. The problem with the "old school" PayPal subscriptions was that they were totally inflexible, once they had been created there was no way for us to modify them. If, for example, ... Read More »

2nd Dec 2015
New ModSecurity Rules Deployed

Unless you're an IT boffin your first reaction on reading the subject of  this article was "What The Fudge is ModSecurity!?". So just to bring you up to speed, ModSecurity is an Open Source Web  Application Firewall and, in short, it acts as a buffer between your  website and the website visitor and the outside world. Before  your website is ... Read More »

16th Oct 2015
D9 Hosting Launches Its Affiliate Rewards Program + More Affiliate Resources

Affiliate Rewards Program Launched We know that there are thousands of different Web Hosting Affiliate Programs out there, but they're all the same! We wanted to do something different, to give you an incentive to promote D9 Hosting over the competition, so we've come up with what we think is a pretty cool new Affiliate Rewards system. On the ... Read More »

13th May 2015
Bullseye Server Incident report - 22nd February 2015

The following is a full incident report for the downtime experienced by clients on the bullseye.d9hosting.com server on the 22nd February - 26th February. All times mentioned in this report are EST. At 19:48 on the 22nd February the server went unresponsive and we rebooted the server to attempt to bring it back online. After 3 reboots the server ... Read More »

27th Feb 2015