We're delighted to announce that Technical Support will now be available via Live Chat 24 hours a day, 7 days a week.Live Chat had previously only been available during normal UK office hours (9am - 5pm GMT).The support helpdesk will still be used as the primary support system and live chat will remain for basic level 1 issues but it will now be ... Read More »
Happy Easter to all our Clients that celebrate it. As always during holidays, our brilliant Technical Support Team are available on the Ticket Support Desk throughout the Easter Weekend and Bank Holiday Monday 24/7. Billing and Customer Support will be on a skeleton service.
We're delighted to announce the return of our popular video tutorials to complement our existing knowledgebase.We had to remove the old video tutorials as they had become outdated having been created for an old version of cPanel that had reached EOL status long ago.Our new video tutorials have been created on the new cPanel Paper Lantern theme so ... Read More »
The global price for .NET domains is increasing, this is a price rise set by VeriSign, the global Registry Operator for .NET domains. This in turn means that from 1st February 2018, D9 Hosting will be raising prices accordingly, affecting both renewals and new purchases of .NET domains. You can still take advantage of the current pricing up until ... Read More »
Only three more sleeps till the Big Man arrives!! As always, the technical support ticket desk will be open 24 hours throughout the Christmas holiday period, with the Customer Service, Sales and Billing Departments on a skeleton service Christmas Day and Boxing Day. If you don't celebrate this time of year, or it's business as usual for you over ... Read More »
As of Wednesday, 8th November we have had to temporarily disable the server side Varnish Cache on our Shared and Reseller servers. Over the past week or so we have been receiving reports from clients who were having issues with the Free Comodo SSL certificates being installed on accounts. We escalated this issue to cPanel since the certificates ... Read More »
D9 Hosting are delighted to announce our new partnership with Sucuri. You can read more details on our partnership and how it will benefit you over on our blog:
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As of the 6th June 2017 we have begun to impose file usage limits on our Shared and Reseller servers. This means that each cPanel account will be able to store a maximum of 200,000 files and folders.Whilst we appreciate that this may be an unpopular move, it's a step that we've had to take to keep our Shared and Reseller servers running optimally ... Read More »
Sit yourself down, strap yourself in and go take a look at your new TURBO CHARGED websites! Over the past couple of weeks we've been quietly rolling out some web server changes behind the scenes that will have dramatically decreased the load times of your websites. What's more, unlike other companies who charge you extra for this service, we've ... Read More »
Happy Easter to all our Clients that celebrate this. Technical Support will be available on the helpdesk, as always, 24/7/365 Good Friday, Easter Saturday, Sunday and Monday.
Customer Service will be a skeleton service.