Happy Easter to all our Clients that celebrate this. Technical Support will be available on the helpdesk, as always, 24/7/365 Good Friday, Easter Saturday, Sunday and Monday.
Customer Service will be a skeleton service.
It is with regret that we will shortly be bringing to an end our partnership with RVSitebuilder. We've been using RVSitebuilder for close to ten years now but we feel that the development of the product hasn't kept pace with the modern requirements customers now expect in their Website Builder software. As such, RVSitebuilder will be removed from ... Read More »
As we're now approaching the `big day', we would like to wish you all a very merry Christmas. We hope that you will be spending time away from your websites to eat, drink, and be merry with your nearest and dearest. For those that will be working over the Festive period, never fear, as usual, Tech Support will be running 24 hours over Christmas ... Read More »
If you've had the opportunity to use our Live Chat service over the past couple of days, you may have noticed that it looks slightly different to what you've been used to. This is due to us switching over to a new Live Chat provider. This new software gives us the following benefits: - Improved chat sessions for visitors on mobile web ... Read More »
Over the past 36 hours we have seen a number of different users, on a number of different servers, reporting issues with emails sent to BT Internet email addresses bouncing with the following message: SMTP error from remote mail server after end of data: 554 Message rejected: Please check your DKIM entry in your DNS for the domain you are sending ... Read More »
Due to the collapse of Sterling against the US Dollar following the UK's decision to leave the EU, we have had to increase our domain name registration and renewal prices by £1.00. This is due to our Domain Registration and Renewal Costs being in USD; so when a client pays us in GBP for a Domain Registration or Renewal we are now losing a small ... Read More »
We are pleased to announce the launch of a brand new PayPal billing gateway that allows us to finally do away with those unreliable "old school" PayPal subscriptions. The problem with the "old school" PayPal subscriptions was that they were totally inflexible, once they had been created there was no way for us to modify them. If, for example, ... Read More »
Unless you're an IT boffin your first reaction on reading the subject of this article was "What The Fudge is ModSecurity!?". So just to bring you up to speed, ModSecurity is an Open Source Web Application Firewall and, in short, it acts as a buffer between your website and the website visitor and the outside world. Before your website is ... Read More »
Affiliate Rewards Program Launched We know that there are thousands of different Web Hosting Affiliate Programs out there, but they're all the same! We wanted to do something different, to give you an incentive to promote D9 Hosting over the competition, so we've come up with what we think is a pretty cool new Affiliate Rewards system. On the ... Read More »
The following is a full incident report for the downtime experienced by clients on the bullseye.d9hosting.com server on the 22nd February - 26th February. All times mentioned in this report are EST. At 19:48 on the 22nd February the server went unresponsive and we rebooted the server to attempt to bring it back online. After 3 reboots the server ... Read More »