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How To Restore R1Soft Backups

Please note that this feature is currently only available to customers on Shared and Reseller servers.

D9 Hosting now utilizes R1soft's state of the art server backup system to allow clients to access up to 10 days worth of account backups via an online admin area. If you would like to restore a file (or a number of files), simply follow the steps below:

1. Log into your cPanel

2. Click on the "R1Soft Restore Backups" icon, which you can find under the "Files" heading

3. Click on the plus (+) symbol next to the Disk Safe name - it may be called Disk Safe0, Disk Safe1, or Disk Safe2 depending on your server. Then click on the plus (+) symbol next to /home

You will then be presented with the 10 restore points for your account, along with the date and time they were generated. In the screenshot below, we have highlighted the 10 different restore points.

3. To browse through a restore point, click on the plus (+) symbol next to the chosen restore point. In this example, we will browse through restore point number 34, which was generated on July 12th 2011.

4. You will then be able to see a list of all your top level directories, you can proceed to navigate your way through your directory structure until you find the file (or files) that you would like to restore. You'll be able to see that if you click on a directory in the left hand window, its contents will be shown in the right hand window, you'll find it very similar to using an FTP client.



5. The final step is to check the box next to the file, files or directories that you'd like to restore, and the click on the "Restore Selected Files" button in the top right corner of the screen.

In this example, I'm going to restore the file "400.shtml" as well as the directory "test":



6. The final step presents you with a confirmation screen, all you need to do is ensure the "Overwrite existing files" box is checked, and then click on the "OK" button in the bottom right corner of the screen. The restore process will then begin.

7. Depending on the amount of files you have chosen to restore, it can take anything from a couple of seconds to a couple of hours to complete, but when the process has finished, the progress bar on screen will show "100%"

 

Further Information

• At present the technology only allows you to restore files, not MySQL databases, if you would like us to restore a database for you, please open a support ticket and specify which database you would like us to restore.
  

• To restore an entire account, check the box next to the restore point in the left hand window of the file browser, and then check the "Restore Selected Files" button.
  
  

• Some browsers may not take you directly into the backup area after clicking the "R1Soft Restore Backups" icon in the cPanel, if this happens, simply re-enter your cPanel login credentials when prompted. This is normal behavior and is a limitation of certain browsers.

 

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