We are currently in the process of changing and upgrading our billing system. This change will only affect our Clients that have a PayPal subscription set up to send your subscription periodically.

To effect the changes and upgrades that we wish to introduce to our billing system, unfortunately, we have no option but to cancel all the PayPal subscriptions that are set up.

How will this affect me?

You will need to keep an eye on when your next subscription is due, as you will not be able to rely on your next subscription being sent to us automatically by PayPal.

What do I need to do?

We always send out a reminder that an invoice is due about 2 weeks beforehand, then another reminder a couple of days before the due date. To ensure that you receive these emails, please login to your Client Area and make sure that we have an up-to-date email address registered for you. You can add as many email addresses as you wish, so adding a couple of email addresses will ensure that you will almost certainly receive correspondence from us. You can also view a full log of any email correspondence between yourself and D9 in your Client Area by clicking the Emails link.

When you receive a reminder invoice that your subscription is due, you should login to your Client Area, click Invoices, and make your payment manually. You will then be able to set up a new subscription.

Will this affect my hosting?

When we cancel all the subscriptions in our PayPal account, you may receive an email from PayPal informing you that your subscription has been cancelled. Please don't panic. This DOES NOT mean that your hosting account has been cancelled. Cancellation of a PayPal subscription does not constitute cancellation of your hosting. However, again, to prevent interruption to your service, please login to your Client Area and check when your next payment is due and set a reminder to pay it manually and look out for our reminder emails.

We apologise for any inconvenience these changes may cause but we hope you understand that as a growing company and we are constantly looking for ways to improve our services to you.

Thank you for your understanding

Regards

Paula and Dan

D9 Hosting