New Live Chat Application Launched

Wednesday, November 9, 2016

If you've had the opportunity to use our Live Chat service over the past couple of days, you may have noticed that it looks slightly different to what you've been used to. This is due to us switching over to a new Live Chat provider. This new software gives us the following benefits: - Improved chat sessions for visitors on mobile web browsers - The ability for you to send us files...

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BT Email and DKIM Issues

Wednesday, November 2, 2016

Over the past 36 hours we have seen a number of different users, on a number of different servers, reporting issues with emails sent to BT Internet email addresses bouncing with the following message: SMTP error from remote mail server after end of data: 554 Message rejected: Please check your DKIM entry in your DNS for the domain you are sending from. Guide for bulk senders...

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Domain Name Price Changes Following Brexit

Wednesday, August 3, 2016

Due to the collapse of Sterling against the US Dollar following the UK's decision to leave the EU, we have had to increase our domain name registration and renewal prices by £1.00. This is due to our Domain Registration and Renewal Costs being in USD; so when a client pays us in GBP for a Domain Registration or Renewal we are now losing a small amount of money on each order, hence we need...

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D9 Hosting Launches PayPal Automated Payments

Wednesday, December 2, 2015

We are pleased to announce the launch of a brand new PayPal billing gateway that allows us to finally do away with those unreliable "old school" PayPal subscriptions. The problem with the "old school" PayPal subscriptions was that they were totally inflexible, once they had been created there was no way for us to modify them. If, for example, you upgraded or downgraded your hosting...

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New ModSecurity Rules Deployed

Friday, October 16, 2015

Unless you're an IT boffin your first reaction on reading the subject of  this article was "What The Fudge is ModSecurity!?". So just to bring you up to speed, ModSecurity is an Open Source Web  Application Firewall and, in short, it acts as a buffer between your  website and the website visitor and the outside world. Before  your website is served to a visitor the request goes through the...

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D9 Hosting Launches Its Affiliate Rewards Program + More Affiliate Resources

Wednesday, May 13, 2015

Affiliate Rewards Program Launched We know that there are thousands of different Web Hosting Affiliate Programs out there, but they're all the same! We wanted to do something different, to give you an incentive to promote D9 Hosting over the competition, so we've come up with what we think is a pretty cool new Affiliate Rewards system. On the face of it, it's quite simple - as well...

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Bullseye Server Incident report - 22nd February 2015

Friday, February 27, 2015

The following is a full incident report for the downtime experienced by clients on the bullseye.d9hosting.com server on the 22nd February - 26th February. All times mentioned in this report are EST. At 19:48 on the 22nd February the server went unresponsive and we rebooted the server to attempt to bring it back online. After 3 reboots the server would still not come back online, and wouldn't...

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.NET Domain Name Price Increase

Tuesday, January 20, 2015

The global price for .NET domains is increasing, this is a price rise set by VeriSign, the global Registry Operator for .NET domains. This in turn means that we will be forced to raise our prices by $1.00/£0.50 , affecting both renewals and new purchases of .NET domains.


Incident Report - 11th January 2015

Tuesday, January 13, 2015

The following is a full incident report for the downtime experienced by clients on some servers on January 11th - January 12th 2015. On Sunday January 11th 2015, at around 7.30pm GMT the server that hosts the D9 Hosting Websites, Client Area, and DNS zones for ns*.d9hosting.com nameservers went unresponsive. This server did not house any of our clients' websites, only our own website,...

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Upcoming EU VAT Changes

Tuesday, December 23, 2014

From January 1st 2015, D9 Solutions Limited is required by EU law to charge VAT on our services based on the location of the client, rather than the location of our business (the UK). So rather than charging all EU based clients VAT at the UK rate of 20%, from January 1st we will be charging clients the VAT rate specific to their country. For example, a client from Belgium will be paying 21%...

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