Knowledgebase

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Add on Domains and Your public_html folder
You need to imagine your webspace, as say, a tree. Your public_html folder is the trunk - inside...
Views: 77

Can I Transfer My Website From My Previous Hosting?
If you would like us to transfer your website from your previous hosting, we would be very happy...
Views: 414

How Can I Activate ionCube Loders?
If your script has been encoded using the ionCube encryption system, then you need to install the...
Views: 240

How Can I Enable Register_Globals?
Some PHP scripts require the PHP register_globals settings to be enabled. This function is...
Views: 254

How Can I Find My cPanel Login Details?
There are two ways for you to access your cPanel username and passwordOption 1:1. Login to your...
Views: 252

How Do I Add An Additional Domain To My Account?
Your D9 Hosting account allows you to host an unlimited number of domains on your one hosting...
Views: 395

How Do I Change My cPanel Password?
If you wish to change your password, you can do so quickly and easily via your cPanel. It is...
Views: 391

How Do I Create a MySQL Database?
A MySQL Database is often needed when you need to install a script. To create a MySQL Database...
Views: 307

How Do I Install Scripts Using Fantastico?
Fantastico allows you to install dozens of data-base-driven programs, quickly and easily. You...
Views: 347

How Do I Keep My Contact Info Up-to-Date?
It is important that you keep your contact information in your cPanel up-to-date as occasionally...
Views: 264

How Do I Log Into My Control Panel (cPanel)?
On confirmation of your subscription with D9 Hosting, you will have received an email titled New...
Views: 461

How Do I Make a Backup of My Account?
At D9 Hosting we automatically back up your files on a daily and weekly basis. However, we always...
Views: 299

How Do I Parse HTML Pages As PHP?
You can tell apache to treat your .html pages as .php pages by adding the following line of code...
Views: 243

How Do I Run A Script In A PHP 5 Environment?
By default the D9 servers run PHP version 4.47. However all servers are also configured with PHP...
Views: 272

How Do I Upgrade my Package?
To find out about upgrading...... 1. Login to your Client Area 2. Click on My Services 3....
Views: 2

How To View .htaccess
Viewing your .htaccess file can be a great way to troubleshoot common problems, however sometimes...
Views: 1183

I Cannot Find My cPanel Username & Password
There are two ways for you to access your cPanel username and passwordOption 1:1. Login to your...
Views: 198

I'm having problems uploading with Filezilla
Sometimes Filezilla can be a bit quirky and thows up a `too many connections from this IP...
Views: 44

I've Run Out of Disc Space/Bandwidth
If you have run out of disc space and bandwith, you are more than likely on one of our old,...
Views: 35

My Site Has Been Hacked, What Should I Do?
In the unlikely event that your website is hacked, you must contact us immediately by submitting...
Views: 286

Problems with Webdisc and Windows Vista
Unfortunately the Webdisk is still very buggy with Windows Vista, it's very hit and miss. In our...
Views: 51

What Are My FTP Details?
There are two ways for you to access your FTP username and passwordOption 1:1. Login to your D9...
Views: 398

What Is My IP Address?
Your IP Address is documented in your New Account Information email that was sent to you when you...
Views: 349

What Is The Absolute Path Of My Hosting Account?
Some scripts will require you to insert the "absolute path" to your hosting...
Views: 333

What Is The MySQL Database Hostname?
When installing a script, you will be asked to enter your database host name. This is: localhost...
Views: 338

What Is The Path To PERL?
The path to PERL is the following:/usr/bin/perl(This is the path used on all D9 servers)
Views: 289

Why Is My Website Down?
There are a number of different reasons as to why you are unable to connect to your website....
Views: 268

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